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Frequently Asked Questions
Before reaching out to Eronest, please take a moment to review our Frequently Asked Questions
and the information below for answers to popular queries.s.
How do I place an order?
Start by adding the items you want to your shopping cart. On the cart page, you’ll see a Shipping Calculator below the subtotal. Choose whether the delivery is to a ‘business’ or ‘residential’ address, enter your zip or postal code, and click ‘Calculate’ to see the shipping cost. After that, click ‘Proceed to Secure Checkout’ and follow the steps. If you need more help, you can watch our tutorial video on how to place an order.
Why can’t I finish checking out or make changes to my cart?
If you’re having trouble, try clearing your browser’s cookies and cache to get rid of any saved data. If that doesn’t work, try switching to an updated browser like Google Chrome or Firefox.
Why am I getting a message about multiple credit card attempts?
This usually happens if JavaScript is turned off in your browser. Try enabling JavaScript to fix the issue. If you can’t do that (maybe due to work restrictions), you can skip using a saved credit card and enter your payment info manually.
Why am I seeing a message about multiple cart windows being open?
This message pops up when you have your shopping cart open in more than one tab or browser window. The site gets confused about which cart to use for checkout. Close any extra tabs or windows before trying again.
Why is unable to verify my shipping address?
If you get this message, it means our system can’t confirm your address right away. You can either pick one of the suggested addresses or continue with the one you entered.