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Commonly asked questions
You can find all the details by visiting our Policies page for a full breakdown of our shipping guidelines.
Account Information
To update your account information, log in to your account and head over to the ‘My Account’ section. From there, you can easily add or update your shipping and billing addresses. You can also track your orders, view your order history, and check out the items you’ve purchased.
At Eronest, we love hearing your feedback! As a thank you, we offer up to $16 in store credit for approved reviews (text, photo, or video). To earn credit, make sure you have a registered account. You can earn credit for the first three unique reviews of each type (text, photo, video) per product, up to a total of 500 reviews. After that, you can still submit reviews, but store credit won’t be awarded. To learn more or to submit a review, just log in to your account and go to the Review tab.
Checkout
Start by adding the items you want to your shopping cart. On the cart page, you’ll see a Shipping Calculator below the subtotal. Choose whether the delivery is to a ‘business’ or ‘residential’ address, enter your zip or postal code, and click ‘Calculate’ to see the shipping cost. After that, click ‘Proceed to Secure Checkout’ and follow the steps. If you need more help, you can watch our tutorial video on how to place an order.
If you’re having trouble, try clearing your browser’s cookies and cache to get rid of any saved data. If that doesn’t work, try switching to an updated browser like Google Chrome or Firefox.
This usually happens if JavaScript is turned off in your browser. Try enabling JavaScript to fix the issue. If you can’t do that (maybe due to work restrictions), you can skip using a saved credit card and enter your payment info manually.
This message pops up when you have your shopping cart open in more than one tab or browser window. The site gets confused about which cart to use for checkout. Close any extra tabs or windows before trying again.
If you get this message, it means our system can’t confirm your address right away. You can either pick one of the suggested addresses or continue with the one you entered.
Company
We’re always looking for motivated, smart, and creative individuals to join our team at Eronest, the leading online foodservice supply company. For more details, visit our Careers page!
Our Customer Solutions Specialists are here to help! You can reach us by email at Info@eronest.com, through Live Chat, or by phone. We’re available Monday to Thursday from 5 AM to 12 AM EST, Friday from 5 AM to 8 PM EST, and Saturday and Sunday from 9 AM to 4 PM EST. Feel free to reach out with any questions!
Eronest has been proudly serving customers since 2019. To learn more about us, check out our About Us page!
Before reaching out, please take a look at our Frequently Asked Questions to see if your question is already answered.
If you need more help, our Customer Solutions Specialists are here for you:
Monday to Friday: 9 AM – 5 PM EST
Saturday : 9 AM – 2 PM EST
You can reach us by email at Info@eronest.com, through Live Chat, or by phone. We’re here to assist you!
Orders
Once your order is placed, we can’t guarantee that we can make changes or cancellations. If you need to modify your order or add items, please contact us as soon as possible, and we’ll do our best to assist you.
Once your order is placed, we can’t guarantee that it can be canceled. If you need to cancel, please contact us as soon as possible. If you’re a registered user, you can also check the ‘My Account’ page to see if cancellation is still possible for your pending orders.
• Order Confirmation: After placing your order, you’ll receive an email confirmation detailing your items, total cost, and estimated delivery date.
• Order Tracking: Once your order ships, you’ll get an email with tracking information, allowing you to monitor your delivery in real-time.
• Customer Support: Have questions? Our support team is available via email to assist you with any inquiries about your order.
After your order ships, you’ll receive an email with your invoice. If you need another copy, you can log into your account and go to ‘My Orders.’ From there, you can select ‘Download Invoice’ or ‘Email Invoice’ for each order.
If you don’t have an account, just contact a Customer Solutions Specialist, and we’ll be happy to email you a copy.
Privacy
Eronest collects personal data like your name, address, and payment information to process orders and improve your shopping experience. If you’ve subscribed to our newsletter, we also collect your email to send offers and updates. Rest assured, we do not sell or share your information with third parties.
Your privacy and data security are top priorities at Eronest. We use industry-standard HTTPS encryption to protect your personal information during transmission across our website. Additionally, we comply with Payment Card Industry Data Security Standards (PCI-DSS) to secure your financial details. This means that we don’t store your credit card information after transactions are processed.
Our data centers and systems undergo regular security scans and updates to detect and prevent unauthorized access to your data. If you’re a security researcher and discover a vulnerability, please contact our Security Team to report it. We take every necessary step to ensure the security of our systems.
Yes, Eronest uses cookies and similar tracking technologies to improve your experience on our website. Cookies help us personalize your shopping experience, remember your preferences, and analyze website traffic to provide better functionality. You can control or delete cookies through your browser settings, but please note that disabling cookies may limit some functionalities of the site.
Absolutely. You have the right to request access to the personal information Eronest holds about you. If you wish to correct or delete your data, you can contact our Customer Service team, and we’ll assist you with your request in accordance with applicable data privacy laws.
If you notice any fraudulent charges or suspicious password changes in your account, immediately contact our E-Commerce Risk Team. We will work with you to resolve any issues and protect your account. Security researchers are welcome to report vulnerabilities directly to our Security Team. You can encrypt your communication using our public key.
If you no longer wish to receive our newsletters, you can easily unsubscribe by clicking the “Unsubscribe” link at the bottom of any email we send you.
For further inquiries or assistance regarding your privacy or data security, please reach out to our team!
Products
We offer a wide range of food items, herbal products, and dietary supplements. Our selection includes organic snacks, herbal teas, vitamins, minerals, and specialty dietary items.
Eronest does not offer product samples. However, we recommend purchasing smaller pack sizes, when available, before placing a larger order. Occasionally, our manufacturers may send samples to commercial customers. Feel free to contact our Customer Solutions team to see if a sample request can be made for the items you’re interested in.
Many of our products are certified organic. You can find detailed information about each product’s ingredients and certifications on the product page.
We recommend consulting with a healthcare professional to determine which supplements are best for your individual health needs. You can also check our product descriptions for specific benefits.
We provide ingredient lists for all our products, which may include potential allergens. Please read the labels carefully and consult with a healthcare professional if you have specific dietary concerns
Sales Tax & Exemptions
Eronest charges tax on shipping and handling to ALL states except Michigan. This includes liftgate charges.
Tax refunds will be issued to orders placed within 30 days of the Eronest Tax Team receiving a valid tax exemption certificate. For tax refunds on orders placed outside the 30-day timeframe, you will want to contact your state’s Department of Revenue and request a tax refund with them.
No. If the tax exemption form that you submit is incomplete, we cannot accept it and will ask that you fill out the form in its entirety. If applicable, please ensure your tax documentation is dated within the calendar year.
Sales tax will be charged on all orders except for those shipping to the following states: DE, MT, NH, and OR. Sales tax is determined based on the ship-to-state. Please upload the required tax document for each state you are shipping to.
Shipping
Delivery times vary based on the shipping method selected and your location. Generally, standard shipping takes 5-7 business days, while expedited options are available for faster delivery.
No, we don’t offer international shipping. Please check our Shipping Policy for details and any restrictions that may apply.
Once your order has shipped, you will receive an email with tracking information. You can use this tracking ID to monitor your shipment’s progress.
If your order has not arrived within the expected delivery window, please contact our customer support team. We will help you track your order and resolve any issues.
Yes, we do ship to PO Boxes and military addresses (APO/FPO). Please ensure that the address is entered correctly during checkout.
If you receive a damaged package, please contact us within 7 days of delivery. We will assist you in resolving the issue, which may include a replacement or refund.
If you need to change your shipping address, please contact us as soon as possible. We can accommodate changes as long as the order has not yet been processed for shipping.
We primarily use FedEx and UPS for our shipping services, ensuring reliable and timely delivery of your orders.
Shopping
We are unable to maintain a paper catalog up to date due to the hundreds of items we carry online and the frequent additions and updates to our inventory. All of our items are featured with real-time information on our website, which is updated regularly by our content team. Please don’t hesitate to ask our Customer Solutions team for assistance if you have any questions regarding the products that are available on our website!
You may add an item to your shopping cart by clicking the “Add to Cart” button once you’ve found it on our website. Note that the “Add to Cart” button may have a drop-down menu above it. Prior to adding the item to your cart, you will need to select if available. If you click the “Cart” button in the upper right corner of the screen while shopping, you can view your cart at any moment.
To enter your cart page, click on the “Cart” button located at the top, right-hand corner of our website. You will also have the opportunity to access your cart each time an item is added to it via the item’s page
Use the arrows to the right of the product title to change the amount of an item that is currently in your cart by adding or removing units from the line. You can click Update Cart and modify the quantity to 0 to remove an item from your cart. To remove every item, you may also click Empty Cart, which is adjacent to Update Cart.
Return
We accept returns on unopened products within 30 days of purchase. To initiate a return, please contact our customer support team for instructions.
To return an item, please reach out to our customer support. We will provide you with a return authorization and instructions on how to send the product back.
Yes! If you would like to exchange an item, please contact us within 30 days of your purchase. We’ll guide you through the exchange process.
For hygiene and safety reasons, opened food items, herbal products, and supplements are non-returnable. Please review product descriptions carefully before purchasing.
Unfortunately, shipping costs are non-refundable. If the return is due to our error (e.g., incorrect or damaged item), we will cover return shipping costs.
Once we receive your returned item, we typically process refunds within 5-7 business days. You’ll receive a confirmation email once your return has been processed.
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund as needed.
Yes, items purchased on sale can be returned, provided they are unopened and returned within 30 days.
Customers are generally responsible for return shipping costs unless the return is due to our error. In that case, we will provide a prepaid return label.
Refunds will be processed back to the original payment method used at the time of purchase. Please allow a few business days for the transaction to reflect in your account.