We accept returns on unopened products within 30 days of purchase. To initiate a return, please contact our customer support team, who will provide you with a return authorization and detailed instructions on how to send the product back. If you would like to exchange an item, simply reach out within the same 30-day window, and we’ll guide you through the exchange process.

Please note that for hygiene and safety reasons, opened food items, herbal products, and supplements are non-returnable, so we recommend reviewing product descriptions carefully before purchasing. While shipping costs are typically non-refundable, if your return is due to our error—such as receiving an incorrect or damaged item—we will cover the return shipping costs and provide a prepaid return label.

Once we receive your returned item, we generally process refunds within 5-7 business days, and you will receive a confirmation email when your return has been processed. If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will arrange for a replacement or refund as necessary. Items purchased on sale can also be returned, provided they are unopened and returned within 30 days. Refunds will be issued back to the original payment method used at the time of purchase, so please allow a few business days for the transaction to reflect in your account.