Returns
Returns
Frequently Asked Questions
Before contacting Eronest, please take a moment to review our Frequently Asked Questions and the information below for answers to common queries.
What is your return policy?
We accept returns on unopened products within 30 days of purchase. To initiate a return, please contact our customer support team for instructions.
How do I return an item?
To return an item, please reach out to our customer support. We will provide you with a return authorization and instructions on how to send the product back.
Can I exchange an item?
Yes! If you would like to exchange an item, please contact us within 30 days of your purchase. We’ll guide you through the exchange process.
Are there any items that cannot be returned?
For hygiene and safety reasons, opened food items, herbal products, and supplements are non-returnable. Please review product descriptions carefully before purchasing.
Will I be refunded for shipping costs?
Unfortunately, shipping costs are non-refundable. If the return is due to our error (e.g., incorrect or damaged item), we will cover return shipping costs.
How long does it take to process a return?
Once we receive your returned item, we typically process refunds within 5-7 business days. You’ll receive a confirmation email once your return has been processed.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund as needed.
Can I return items bought on sale?
Yes, items purchased on sale can be returned, provided they are unopened and returned within 30 days.
Do I need to pay for return shipping?
Customers are generally responsible for return shipping costs unless the return is due to our error. In that case, we will provide a prepaid return label.
How will I receive my refund?
Refunds will be processed back to the original payment method used at the time of purchase. Please allow a few business days for the transaction to reflect in your account.