Privacy policy

1. What we collect

• Account and application details: your name, email address, phone number, business name, business type, address, website and resale certificate number.
• The business documents you upload.
• Your orders, quote requests, saved addresses and messages to us.
• Technical details: your IP address when you agree to the terms or send a form, basic server logs, and a cookie that keeps you signed in.

We do not collect payment card numbers on this website.

2. How we use it

• To review your application and decide whether to approve it.
• To take, price, ship and invoice your orders, and to handle sales tax and regulated products correctly.
• To email you about your account and orders, such as verification codes, decisions and password resets.
• To prevent fraud and misuse, and to meet legal, tax and accounting duties.

We do not sell your information, and we do not share it for advertising.

3. Who can see it

• Our owner and staff we authorize to do their job.
• Companies that run the website for us: hosting and database, email delivery, and shipping carriers (for delivery addresses). They may only use the information to provide their service to us.
• Government or tax authorities, or others, where the law requires it.

Your business documents are never public and are never shown to other customers. They are stored in our private database and are served only to you and to our authorized staff after sign-in.

4. How long we keep it

• Your account details and order records are kept while your account is active and afterwards for the period that tax, accounting and legal rules require, usually several years. Then we delete or anonymize them.
• If we decline an application, we generally delete the documents you uploaded at that time, unless we must keep them for a legal reason.
• You can ask us to delete your account. We will do so unless we must keep some records by law.

5. Security

We protect your information with encrypted connections (HTTPS), securely hashed passwords, access limited to people who need it, and private storage for documents. No system is perfectly secure, so please choose a strong password and do not share it.

6. Your choices and rights

• You can see and update your company details, addresses and documents in your account.
• You can ask us for a copy of the information we hold about you, or to correct or delete it, by emailing sales@eronest.com. We will answer within 45 days.
• Residents of California and some other states have extra rights over their personal information, including to know, correct and delete it, and to say no to the sale or sharing of it. We do not sell or share personal information for advertising. We will not treat you differently for using these rights.

7. Cookies and similar tools

We use one essential cookie to keep you signed in, and your browser's local storage to remember your cart. We do not use advertising or tracking cookies.

8. Emails

We send emails that your account needs: verification codes, application decisions, password resets and order messages. We will only send marketing emails if you ask for them, and each one will have an unsubscribe link.

9. Children

This website is for businesses. It is not meant for anyone under 18 and we do not knowingly collect information from children.

10. Changes and contact

We may update this policy and will show the date at the top of the page. Questions or requests: sales@eronest.com, or write to Eronest, Arlington, Virginia. This policy was last updated on October 28, 2026.